FAQ

FAQs and Design Tips

  • How do I sign up?

    To start, you just need to pick what type of experience you want to create then select START.  There is no initial sign up required. We want you to try it out first.  When you are ready to view your creation you are asked to enter your email, that's all.  If you are interested in a Premium or Premium Plus account that's when you will be asked to enter your complete name and billing information. But first, try it out for free.

  • How to Schedule or Cancel a CAST?

    1. Log into your account and select VIEW CASTS
    2. Click on the CAST Name and select CANCEL or schedule to add an end date.
    3. To schedule, an end time/date turn off Renew forever and enter a date and time. Don't forget to save. 

    CASTS (AR experiences) are billed on a monthly basis on the same day each month. If the billing date is the last day of the month it will automatically be the last day of each subsequent month. Cancellation requests must be made 7 days before the renewal date, no refund will be provided for the late cancellations or refund requests without a valid technical or performance issue. 100% refund will be provided in case of serious performance or technical issues, the customer has to send a valid proof of the issue in the form of screenshot or video format. Refund requests have to be raised before 15 days of the renewal date. Any refund requests after 15 days of the purchase date will not be considered.


  • How to design in a 3D environment?

    Every studio is a 3D environment.  The only difference is what the plane will include.  PrintCAST requires you to upload a flat print image.  GeoCAST automatically opens up a map. ShowCAST is blank for object placement. 


    At the top of each studio, you will find a mouse navigation guide to help you move the canvas around and zoom in and out. When designing you will want to inspect your design from all angles to ensure your placement is accurate.

  • How to position and resize an AR asset?

    Within each studio, you will find an asset guide that will show you how to resize, move and position your digital content. If you have difficulty with an asset try resetting the positioning or remove the asset and start over. Try rotating the canvas for a better angle.  

  • How do I view the studio in full-screen mode?

    To maximize your working space click the ‘Powered by WorldCAST’ watermark in the bottom right corner of the Studio.


    To exit full-screen mode, simply click the watermark again, or scroll your mouse to the very top of the screen to reveal an exit button.



  • What kind of custom 3D models can I upload?

    GLB and GLTF formats. We also feature a formal creative partnership with Sketchfab, so our subscribers have access to over three million 3D models created by international graphic designers and animators within the studio itself. WorldCAST will automatically convert your files to the USDZ format required for iOS.

  • My video is too big

     (Currently only PrintCAST & GeoCAST support video)

    PrintCAST and GeoCAST studios currently accept videos sized to a maximum of 100MB. If your video is larger than the max upload size, try going back to your editing suite and compressing it to a suitable size.


    In terms of resolution, 360p is preferred, but the studio will accept 480p, 720p, and 1080p.

  • I need help designing my CAST!

    We have partnered with some amazing agencies so contact us for more information. 

  • My AR elements are too high off my target image, how do I fix that?

    Grab the blue arrow hovering on top of your AR element and hold the mouse button down to move your content asset up and down.


    Always be sure to keep your content above the plane of view in the Studio to ensure your content is fully visible to mobile audiences. If nothing else start over. 



  • Do I need a special computer program to use the WorldCAST platform?

    No. The beauty of the WorldCAST engine is that it’s available on any browser. All you need to access the WorldCAST platform is an internet connection and an up-to-date browser of your choice.


    We recommend using Chrome, Safari, or Firefox, in that order.

  • Is my content safe on WorldCAST?

    KP9 Interactive implements server-side encryption and session protection on their WorldCAST Platform for keeping content safe. WorldCAST accounts use salted passwords with one-way cryptographic hash functions to prevent any unwanted access. Another double layer of security with software and hardware firewalls along with load balancing running on our isolated IBM servers ensures that content is secure and delivered clientside fast at scale.

  • How do I share my AR experiences with others?

    Sharing is caring!


    Once you’ve created and saved your CAST you will receive an email with details about your creation and how to view and share it. Towards the bottom of the email is a section labeled “SHARE YOUR CAST” which has a link to your CAST that you can copy and share with others.


    Additionally, in the WorldCAST Portal itself, or in the Studio Preview window, when your CAST is loaded, a Share icon will appear in the lower-left corner. Clicking it provides a list of logos to social media platforms that can be quickly used to share your creativity with your friends and followers!

  • My 3D model doesn’t appear the same way as it does in the Studio on my live CAST.

    Models can be made in different file formats and by different software, which can lead to challenges in keeping all models consistent with one another across all devices.


    We strive for a what-you-see-is-what-you-get (WYSIWYG) Studio environment so that you know what you create is what a user will see, but it would be a massive undertaking to account for the myriad of ways a model creator might construct their artwork.


    Creators with experience and understanding of best practices are much more likely to create web-friendly models that behave much more reliably and consistently between Studio and Portal. 

  • I want my YouTube video to appear in the preview box and play automatically.

    We’re working hard to better support dynamic content like YouTube videos, as well as web pages in general. It won’t be long before you can simply copy and paste a link and have your YouTube video appear in your CAST anywhere you’d like. 

  • How do I create my own custom interactive button?

    Interactive buttons can be made out of images, text, or 3D models. Once you have created an image, text, or 3D model object in your CAST, simply select the object you wish to make interactive to open its properties window this is where you can add an URL, phone number, or email address into that field. Be advised, sometimes a URL that works might not register as valid. We recommend that you check yourself that all of your URLs, phone numbers, and email addresses are valid. 

  • How do I get rid of the green screens for my videos/images?

    When you upload the file make sure you select green screen ON or OFF and the studio will do the rest. Only available for Premium and Premium+ subscribers. 

  • What smartphone devices are compatible with the WorldCAST Portal?

    Without diving into crazy detail, basically, every  Android and iPhone dmart device manufactured within the past three or so years will accommodate the Portal. OR you can find your device in the long list below. 


    For best results, use Chrome or Firefox as your browser on Android devices and use Safari on iOS.


    iPhone

    iPhone 12 Pro iPhone 12 Pro Max iPhone 12 mini iPhone 12 iPhone 11 Pro iPhone 11 Pro Max iPhone 11

    iPhone XS

    iPhone ten s

    iPhone XS Max

    iPhone ten s Max

    iPhone XR

    iPhone ten r iPhone X iPhone 8 iPhone 8 Plus iPhone 7 iPhone 7 Plus iPhone 6s iPhone 6s Plus iPhone SE


    iPad

    iPad Pro

    (all models) iPad Air

    (4th generation) iPad Air

    (3rd generation) iPad

    (5th generation or later) iPad mini

    (5th generation)


    Device list (table)

    Manufacturer Device model Comments

    Asus ROG Phone 

    Asus ROG Phone II 

    Asus ROG Phone III Supports Depth API

    Asus ROG Phone 5 Supports Depth API

    Asus Zenfone 6 

    Asus Zenfone 7/7 Pro Supports Depth API

    Asus Zenfone 8 Supports Depth API

    Asus Zenfone AR 

    Asus Zenfone ARES 

    Fujitsu arrows 5G F-51A Supports Depth API

    Fujitsu arrows NX9 F-52A Supports Depth API

    General Mobile GM 9 Plus 

    Google Nexus 5X Requires Android 8.0 or later

    Not currently included in the CSV file provided by the Google Play Console

    Google Nexus 6P Requires Android 8.0 or later

    Google Pixel 

    Google Pixel XL 

    Google Pixel 2 Supports 60 fps camera capture frame rate on the rear-facing camera

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Google Pixel 2 XL Supports 60 fps camera capture frame rate on the rear-facing camera

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Google Pixel 3 Supports 60 fps camera capture frame rate on the rear-facing camera

    When 60 fps camera capture mode is active, the camera uses fixed focus

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Google Pixel 3 XL Supports 60 fps camera capture frame rate on the rear-facing camera

    When 60 fps camera capture mode is active, the camera uses fixed focus

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Google Pixel 3a Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Google Pixel 3a XL Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Google Pixel 4 Supports 60 fps camera capture frame rate on the rear-facing camera on Android 10 Dec 2019 OTA or later

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Dual camera support will be rolled out in the coming weeks

    Google Pixel 4 XL Supports 60 fps camera capture frame rate on the rear-facing camera on Android 10 Dec 2019 OTA or later

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Dual camera support will be rolled out in the coming weeks

    Google Pixel 4a Supports Depth API

    Google Pixel 4a 5G Supports Depth API

    Google Pixel 5 Supports 60 fps camera capture frame rate on the rear-facing camera

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    HMD Global Nokia 3.4 

    HMD Global Nokia 5.4 

    HMD Global Nokia 6 (2018) Also known as Nokia 6.1

    HMD Global Nokia 6.1 Plus 

    HMD Global Nokia 6.2 Requires Android 10.0 or later

    HMD Global Nokia 7 Plus 

    HMD Global Nokia 7.1 

    HMD Global Nokia 7.2 Requires Android 10.0 or later

    HMD Global Nokia 8 Requires Android 8.0 or later

    HMD Global Nokia 8 Sirocco 

    HMD Global Nokia 8.1 

    HMD Global Nokia 8.3 5G 

    HTC Desire 21 Pro 5G Supports Depth API

    Huawei Honor 8X 

    Huawei Honor 10 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei Honor View 10 Lite 

    Huawei Honor V20 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei Mate 20 Lite Supports Depth API

    Huawei Mate 20 Supports Depth API

    Huawei Mate 20 Pro Supports Depth API

    Huawei Mate 20 X Supports Depth API

    Huawei Nova 3 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei Nova 3i Supports Depth API

    Huawei Nova 4 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei P20 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei P20 Pro Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Huawei P30 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei P30 Pro Supports multiple GPU texture resolutions - 2048x1536, 1280x960, 480p

    Huawei Porsche Design Mate RS 

    Huawei Porsche Design Mate 20 RS 

    Huawei Y9 2019 

    Infinix Mobile Note 6 

    Infinix Mobile Note 7 

    Infinix Mobile Zero 8 

    Infinix Mobile Note 10 Pro 

    Kyocera Torque 5G Supports Depth API

    Kyocera Torque G04 

    Lenovo Lenovo K13 Note 

    Lenovo Lenovo Tab P11 Pro Supports Depth API

    Lenovo Lenovo Tab P11 5G Supports Depth API

    Lenovo Lenovo Yoga Tab 11 Supports Depth API

    LitByLeia Lume Pad Supports Depth API

    LG G6 Requires Android 8.0 or later

    LG G7 Fit 

    LG G7 One 

    LG G7 ThinQ ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG G8 ThinQ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    LG G8S ThinQ 

    LG G8X ThinQ Supports Depth API

    LG G Pad 5 10.1 FHD 

    LG K61 

    LG K71 

    LG K92 Supports Depth API

    LG Q6 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    LG Q70 

    LG Q8 

    LG Q92 Supports Depth API

    LG style2 ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG style3 

    LG Stylo 5 

    LG Stylo 6 

    LG Stylo 7 Supports Depth API

    LG V30 Requires Android 8.0 or later

    ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG V30+ Requires Android 8.0 or later

    ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG V30+ JOJO Requires Android 8.0 or later

    ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG LG Signature Edition 2017 Requires Android 8.0 or later

    ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG V35 ThinQ ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    Supports Depth API

    LG LG Signature Edition 2018 ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG V40 ThinQ ARCore uses the wide angle fixed focus rear facing camera for AR tracking

    LG V50 ThinQ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    LG V50S ThinQ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    LG LG Signature Edition 2019 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    LG V60 ThinQ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    LG V60 ThinQ 5G Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    LG VELVET 5G Supports Depth API

    LG VELVET 2 Pro Supports Depth API

    LG WING 5G Supports Depth API

    Motorola moto g⁵ˢ plus Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁶ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁶ plus Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁷ 

    Motorola moto g⁷ play 

    Motorola moto g⁷ plus 

    Motorola moto g⁷ power 

    Motorola moto g⁷ play 

    Motorola moto g⁸ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁸ play Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁸ plus Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁸ power Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁸ power lite Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g⁹ play 

    Motorola moto g⁹ plus Supports Depth API

    Motorola moto g⁹ power Supports Depth API

    Motorola moto g 5G Supports Depth API

    Motorola moto g power 2021 Supports Depth API

    Motorola moto g power Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g pro Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g stylus Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola moto g stylus (2021) Supports Depth API

    Motorola moto g stylus 5G Supports Depth API

    Motorola moto g(30) 

    Motorola moto g(40) fusion 

    Motorola moto g(10) 

    Motorola moto g(50) 

    Motorola moto g(60) 

    Motorola moto g(100) Supports Depth API

    Motorola motorola edge Supports Depth API

    Motorola motorola edge s Supports Depth API

    Motorola motorola edge plus Supports Depth API

    Motorola motorola one 

    Motorola motorola one 5G Supports Depth API

    Motorola motorola one action 

    Motorola motorola one fusion Supports Depth API

    Motorola motorola one fusion+ Supports Depth API

    Motorola motorola one hyper Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Motorola motorola one macro 

    Motorola motorola one power 

    Motorola motorola one vision 

    Motorola motorola one zoom 

    Motorola motorola Razr(2020) Supports Depth API

    Motorola moto x⁴ Requires Android 8.0 or later

    Motorola moto z² force Requires Android 8.0 or later

    Motorola moto z³ 

    Motorola moto z³ play 

    Motorola moto z⁴ 

    OnePlus OnePlus 3T Requires Android 8.0 or later

    OnePlus OnePlus 5 

    OnePlus OnePlus 5T 

    OnePlus OnePlus 6 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 6T Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 7 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 7 Pro Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 7 Pro 5G Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 7T Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 7T Pro Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    OnePlus OnePlus 8 Supports Depth API

    OnePlus OnePlus 8 Pro Supports Depth API

    OnePlus OnePlus 8T Supports Depth API

    OnePlus OnePlus 9 Supports Depth API

    OnePlus OnePlus 9 Pro Supports Depth API

    OnePlus OnePlus 9R Supports Depth API

    OnePlus OnePlus Nord Supports Depth API

    OnePlus OnePlus N10 Supports Depth API

    OnePlus OnePlus Nord CE Supports Depth API

    OnePlus OnePlus Nord N200 5G Supports Depth API

    Oppo A52 

    Oppo A72 

    Oppo A72 5G 

    Oppo A92 

    Oppo A92s 

    Oppo A93 5G 

    Oppo A94 Supports Depth API

    Oppo F11 Pro 

    Oppo F15 

    Oppo F17 Pro 

    Oppo F19 Pro+ Supports Depth API

    Oppo Find X2 Supports Depth API

    Oppo Find X2 Pro Supports Depth API

    Oppo Find X3 Pro Supports Depth API

    Oppo K3 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Oppo K5 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Oppo R17 Pro 

    Oppo Reno 

    Oppo Reno2 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Oppo Reno2 F 

    Oppo Reno2 Z Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Oppo Reno3 

    Oppo Reno3 5G Supports Depth API

    Oppo Reno3 A 

    Oppo Reno3 Pro 

    Oppo Reno3 Pro 5G 

    Oppo Reno4 4G 

    Oppo Reno4 SE 5G Supports Depth API

    Oppo Reno5 Supports Depth API

    Oppo Reno5 A Supports Depth API

    Oppo Reno5 5G 

    Oppo Reno5 Pro 4G 

    Oppo Reno5 Pro 5G Supports Depth API

    Oppo Reno5 Pro+ 5G Supports Depth API

    Oppo Reno6 Pro+ 5G 

    Oppo Reno 10x Zoom Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Oppo Reno A Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Oppo Reno Z 

    realme 5 

    realme 5 Pro 

    realme 6 

    realme 6 Pro 

    realme 7 

    realme 7i 

    realme 7 Pro 

    realme 8 Pro 

    realme Narzo 20 Pro 

    realme Q 

    realme X 

    realme X Lite 

    realme XT 

    realme X2 

    realme X2 Pro 

    realme X3 Super Zoom 

    realme X7 5G 

    realme X7 Pro 5G 

    realme X50 Pro 

    realme X50t 5G 

    realme realme V5 5G 

    realme realme v15 5G 

    realme realme GT 5G 

    realme realme GT Neo Supports Depth API

    realme realme 8 5G 

    Samsung Galaxy A3 (2017) Requires Android 8.0 or later

    ARCore always runs with auto focus mode enabled on the rear facing camera

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Samsung Galaxy A5 (2017) Supports multiple GPU texture resolutions - 1440x1080, 960x720, 480p

    Samsung Galaxy A6 (2018) 

    Samsung Galaxy A7 (2017) Some models only support OpenGL ES 3.0 and earlier

    Samsung Galaxy A7 (2018) Some models only support OpenGL ES 3.0 and earlier

    Requires Android 9.0 or later

    Samsung Galaxy A8 

    Samsung Galaxy A8+ (2018) 

    Samsung Galaxy A20 

    Samsung Galaxy A20s 

    Samsung Galaxy A20e 

    Samsung Galaxy A22 5G 

    Samsung Galaxy A30 

    Samsung Galaxy A30s 

    Samsung Galaxy A31 

    Samsung Galaxy A32 

    Samsung Galaxy A32 5G 

    Samsung Galaxy A40 

    Samsung Galaxy A41 

    Samsung Galaxy A42 5G Supports Depth API

    Samsung Galaxy A50 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Samsung Galaxy A50s Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Samsung Galaxy A51 

    Samsung Galaxy A51 5G Supports Depth API

    Samsung Galaxy A52 Supports Depth API

    Samsung Galaxy A52 5G Supports Depth API

    Samsung Galaxy A60 

    Samsung Galaxy A70 

    Samsung Galaxy A70s Requires Android 10 or later

    Samsung Galaxy A71 

    Samsung Galaxy A72 Supports Depth API

    Samsung Galaxy A71 5G Supports Depth API

    Samsung Galaxy A80 Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy A90 5G Supports Depth API

    Samsung Galaxy F22 

    Samsung Galaxy F41 

    Samsung Galaxy F62 

    Samsung Galaxy Fold Supports Depth API

    Samsung Galaxy Z Fold2 5G Supports Depth API

    Samsung Galaxy J5 (2017) SM-J530 models

    Some models only support OpenGL ES 3.0 and earlier

    Supports multiple GPU texture resolutions - 960x720, 480p

    Samsung Galaxy J5 Pro SM-J530 models

    Some models only support OpenGL ES 3.0 and earlier

    Supports multiple GPU texture resolutions - 960x720, 480p

    Samsung Galaxy J7 (2017) SM-J730 models

    Some models only support OpenGL ES 3.0 and earlier

    Certain models only support OpenGL ES 3.1 and earlier

    Samsung Galaxy J7 Pro SM-J730 models

    Some models only support OpenGL ES 3.0 and earlier

    Certain models only support OpenGL ES 3.1 and earlier

    Samsung Galaxy M20 Requires Android 10 or later

    Samsung Galaxy M21 

    Samsung Galaxy M30s 

    Samsung Galaxy M31 

    Samsung Galaxy M31s 

    Samsung Galaxy M32 

    Samsung Galaxy M51 

    Samsung Galaxy M62 

    Samsung Galaxy Note8 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy Note9 Supports Depth API

    Samsung Galaxy Note10 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy Note10 5G Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy Note10+ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy Note10+ 5G Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy Note10 Lite Supports Depth API

    Samsung Galaxy Note20 5G Supports Depth API

    Samsung Galaxy Note20 Ultra 5G Supports Depth API

    Samsung Galaxy Quantum2 Supports Depth API

    Samsung Galaxy S7 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Samsung Galaxy S7 edge Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Samsung Galaxy S8 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S8+ Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S9 Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S9 Qualcomm Supports multiple GPU texture resolutions - 2048x1536, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S9+ Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S9+ Qualcomm Supports multiple GPU texture resolutions - 2048x1536, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10e Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S10e Qualcomm Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10 Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S10 Qualcomm Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10+ Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S10+ Qualcomm Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10 5G Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy S10 Lite Supports Depth API

    Samsung Galaxy S20 Supports Depth API

    Samsung Galaxy S20 5G Supports Depth API

    Samsung Galaxy S20+ Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy S20+ 5G Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy S20 Fan Edition Supports Depth API

    Samsung Galaxy S20 Fan Edition 5G 

    Samsung Galaxy S20 Ultra 5G Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Samsung Galaxy S21 5G Supports Depth API

    Samsung Galaxy S21+ 5G Supports Depth API

    Samsung Galaxy S21 Ultra 5G Supports Depth API

    Samsung Galaxy Tab A7 

    Samsung Galaxy Tab Active 3 

    Samsung Galaxy Tab Active Pro 

    Samsung Galaxy Tab S3 ARCore always runs with auto focus mode enabled on the rear facing camera

    Samsung Galaxy Tab S4 Supports multiple GPU texture resolutions - 1440x1080, 960x720, 480p

    Samsung Galaxy Tab S5e 

    Samsung Galaxy Tab S6 

    Samsung Galaxy Tab S6 Lite 

    Samsung Galaxy Tab S7 Supports Depth API

    Samsung Galaxy Tab S7+ Supports Depth API

    Samsung Galaxy Tab S7+ Lite Supports Depth API

    Samsung Galaxy XCover Pro 

    Samsung Galaxy Z Flip Supports Depth API

    Samsung Galaxy Z Flip 5G Supports Depth API

    Sharp AQUOS R3 Supports Depth API

    Sharp AQUOS R5G Supports Depth API

    Sharp AQUOS R6 Supports Depth API

    Sharp AQUOS sense3 

    Sharp AQUOS sense3 basic 

    Sharp AQUOS sense3 plus 

    Sharp AQUOS sense4 Supports Depth API

    Sharp AQUOS sense4 basic Supports Depth API

    Sharp AQUOS sense4 lite Supports Depth API

    Sharp AQUOS sense4 plus 

    Sharp AQUOS sense5G Supports Depth API

    Sharp AQUOS zero2 

    Sharp AQUOS zero5G basic Supports Depth API

    Sharp AQUOS zero5G basic DX Supports Depth API

    Sharp Leitz Phone1 Supports Depth API

    Sharp S7 

    Sony Xperia XZ Premium Requires Android 8.0 or later

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Sony Xperia XZ1 Requires Android 8.0 or later

    Sony Xperia XZ1 Compact Requires Android 8.0 or later

    Sony Xperia XZ2 Requires Android 8.0 or later with software update after Aug 2018 (security patch level 2018-08-05 or later)

    Supports Depth API

    Sony Xperia XZ2 Compact Requires Android 8.0 or later with software update after Aug 2018 (security patch level 2018-08-05 or later)

    Supports Depth API

    Sony Xperia XZ2 Premium Requires Android 8.0 or later with software update after Aug 2018 (security patch level 2018-08-05 or later)

    Supports Depth API

    Sony Xperia XZ3 Supports Depth API

    Sony Xperia 1 

    Sony Xperia 1 Professional Edition 

    Sony Xperia 1 II Supports Depth API

    Sony Xperia 1 III Supports Depth API

    Sony Xperia 5 Supports Depth API

    Sony Xperia 5 II Supports Depth API

    Sony Xperia 5 III Supports Depth API

    Sony Xperia PRO Supports Depth API

    Sony Xperia 10 III 

    TCL 10 5G UW Supports Depth API

    Tecno Camon 12 Pro 

    Tecno Camon 16 Premier 

    Tecno Camon 16 Pro 

    Tecno Camon 17 Pro 

    Tecno Phantom 9 

    Tecno Phantom X Pro 

    Tecno Pova 2 

    Umx(Ultimate Mobile Experience) U3AR Device without Front Camera, doesn't support ARCore Front Camera

    Vinsmart Live 4 Supports Depth API

    Vinsmart Aris Pro 

    Vivo Nex 3 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Vivo Nex 3 5G Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Vivo NEX S 

    Vivo NEX Dual Display Edition 

    Vivo iQOO 3 4G 

    Vivo iQOO 3 5G 

    Vivo V17 

    Vivo V20 

    Vivo V20 Pro 

    Vivo X23 

    Vivo X50 

    Vivo X50 Pro 

    Vivo X50e 5G 

    Vivo X60 Pro Supports Depth API

    Vivo I2011 Supports Depth API

    Vivo V2041 Supports Depth API

    Vivo V2045 Supports Depth API

    Vivo V2046 Supports Depth API

    Vivo V2050 Supports Depth API

    Wiko View 3 Pro 

    Xiaomi Mi 8 

    Xiaomi Mi 8 SE 

    Xiaomi Mi 9 

    Xiaomi Mi 9 Lite 

    Xiaomi Mi 9 SE 

    Xiaomi Mi 10 

    Xiaomi Mi 10i Supports Depth API

    Xiaomi Mi 10 Lite Supports Depth API

    Xiaomi Mi 10 Lite 5G Supports Depth API

    Xiaomi Mi 10 Lite Zoom 

    Xiaomi Mi 10 Pro Supports Depth API

    Xiaomi Mi 10T Pro 

    Xiaomi Mi 11 

    Xiaomi Mi 11 Pro Supports Depth API

    Xiaomi Mi 11 Ultra Supports 60 fps camera capture frame rate on the rear-facing camera

    Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Xiaomi Mi A3 

    Xiaomi Mi Mix 2S Supports multiple GPU texture resolutions - 1920x1440, 1280x960, 480p

    Xiaomi Mi Mix 3 

    Xiaomi Mi Note 10 

    Xiaomi Mi Note 10 Lite 

    Xiaomi Mi Note 11 Lite 

    Xiaomi Mi Note 11 Lite 5G Supports Depth API

    Xiaomi Pocophone F1 Supports Depth API

    Xiaomi POCO X2 

    Xiaomi POCO X3 

    Xiaomi POCO X3 Pro Supports Depth API

    Xiaomi POCO X3 NFC 

    Xiaomi POCO M2 Pro 

    Xiaomi Redmi K20 

    Xiaomi Redmi K20 Pro 

    Xiaomi Redmi K30 4G version only

    Xiaomi Redmi K30 Pro 

    Xiaomi Redmi K40 Supports Depth API

    Xiaomi Redmi K40 Pro/Pro+ 

    Xiaomi Redmi K40 Gaming 

    Xiaomi Redmi 10X 4G 

    Xiaomi Redmi Note 7 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Xiaomi Redmi Note 7 Pro 

    Xiaomi Redmi Note 8 

    Xiaomi Redmi Note 8 Pro 

    Xiaomi Redmi Note 8T 

    Xiaomi Redmi Note 9 

    Xiaomi Redmi Note 9 Pro 

    Xiaomi Redmi Note 9 Pro Max 

    Xiaomi Redmi Note 9S 

    Xiaomi Redmi Note 9 (5G) Supports Depth API

    Xiaomi Redmi Note 10 Supports Depth API

    Xiaomi Redmi Note 10S 

    Xiaomi Redmi Note 10 5G Supports Depth API

    Xiaomi Redmi Note 10 Pro 

    Xiaomi Redmi Note 10 Pro Max Supports Depth API

    Zebra ET51s 8" Enterprise Tablet Supports Depth API

    Zebra ET56s 8" Enterprise Tablet Supports Depth API

    Zebra ET56 10" Enterprise Tablet Supports Depth API

    Zebra TC21 WLAN Touch Computer 

    Zebra TC26 WWAN Touch Computer 

    Zebra EC50 WLAN Enterprise Computer Supports Depth API

    Zebra EC55 WWAN Enterprise Computer Supports Depth API

    Zebra TC52 WLAN Touch Computer 

    Zebra TC52x WLAN Touch Computer Supports Depth API

    Zebra TC57 WWAN Touch Computer 

    Zebra TC57x WWAN Touch Computer Supports Depth API

    Zebra TC72 WLAN Touch Computer 

    Zebra TC77 WWAN Touch Computer 

    ZTE Libero 5G 

    Android (China)

    In China, devices do not ship with the Google Play Store. The Android devices listed here support ARCore via Google Play Services for AR, which is available as a separate downloadable service from these app stores:


    Xiaomi app store (小米应用商店)

    Huawei Apps Gallery (华为应用商店)

    OPPO APP Market (OPPO 软件商店)

    Samsung Galaxy Apps (三星应用市场)

    V-Appstore (vivo应用商店)

    ARCore supports these devices sold in the China region:


    Manufacturer Device model Comments

    Huawei Honor 10 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei Honor Magic 2 

    Huawei Honor V20 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Huawei Maimang 7 

    Huawei Mate 20 Supports Depth API

    Huawei Mate 20 Pro 

    Huawei Mate 20 X Supports Depth API

    Huawei Nova 3 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei Nova 3i 

    Huawei Nova 4 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei P20 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei P20 Pro Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Huawei P30 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Huawei P30 Pro Supports multiple GPU texture resolutions - 2048x1536, 1280x960, 480p

    Supports Depth API

    Huawei Porsche Design Mate RS 

    Huawei Porsche Design Mate 20 RS 

    Oppo A53 5G 

    Oppo A93 5G 

    Oppo Find X3 Supports Depth API

    Oppo Find X3 Pro Supports Depth API

    Oppo F19 Pro+ Supports Depth API

    Oppo K5 Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Oppo K7x Supports Depth API

    Oppo K9 5G 

    Oppo Reno 

    Oppo Reno 10x Zoom Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Oppo Reno Ace Supports Depth API

    Oppo Reno Ace 2 

    Oppo Reno Z 

    Oppo Reno2 Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Oppo Reno2 Z Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Oppo Reno4 SE 5G Supports Depth API

    Oppo Reno5 5G 

    Oppo Reno5 K 5G 

    Oppo Reno5 Pro 4G 

    Oppo Reno5 Pro 5G Supports Depth API

    Oppo Reno5 Pro+ 5G Supports Depth API

    Oppo Reno6 Pro+ 5G 

    realme Q 

    realme Q2 Pro 5G 

    realme Q3 5G 

    realme X 

    realme X Lite 

    realme X2 

    realme X2 Pro 

    realme X3 

    realme X50 Pro Player 

    realme X7 5G 

    realme X7 Pro 5G 

    realme V5 5G 

    realme 真我V13 5G 

    realme 真我GT 

    realme realme GT Neo Supports Depth API

    Samsung Galaxy Note9 

    Samsung Galaxy S9 Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S9 Qualcomm Supports multiple GPU texture resolutions - 2048x1536, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S9+ Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S9+ Qualcomm Supports multiple GPU texture resolutions - 2048x1536, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10e Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S10e Qualcomm Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10 Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S10 Qualcomm Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10+ Exynos Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Samsung Galaxy S10+ Qualcomm Supports multiple GPU texture resolutions - 1440x1080, 1280x960, 480p

    Supports Depth API

    Samsung Galaxy S10 5G Supports multiple GPU texture resolutions - 1080p, 720p, 480p

    Supports Depth API

    Supports time-of-flight (ToF) hardware depth sensor

    Vivo iQOO 

    Vivo iQOO 5 5G 

    Vivo iQOO 5 Pro 5G 

    Vivo iQOO Neo3 5G 

    Vivo iQOO U1 

    Vivo iQOO Z1x 

    Vivo NEX S 

    Vivo NEX 3 4G/5G 

    Vivo S7 5G 

    Vivo X23 

    Vivo X50 5G 

    Vivo X50 Pro 

    Vivo X50 Pro+ 

    Vivo V2046A 

    Vivo V2047A 

    Vivo V2056A 

    Vivo Y51s 

    Vivo Y70s 

    Xiaomi Mi Mix 2S Supports multiple GPU texture resolutions - 1920x1440, 1280x960, 480p

    Xiaomi Mi Mix 3 

    Xiaomi Mi 8 SE 

    Xiaomi Mi 8 SE 

    Xiaomi Mi 9 

    Xiaomi Mi 10 Ultra


  • Is the Studio optimized for mobile use?

    No. Due to the complexity of the Studio, the webAR editor is optimized for laptops and desktop computers. 

  • What is SLAM?

    WorldCAST is a computer vision platform with proprietary markerless/marker/geospatial tracking. Our one studio, ShowCAST, will use our SLAM engine or if one already exists in the case of ARkit/iOS, as an example, we will use that. One Apple release WebXR for Safari on iOS - we will be releasing WorldCAST 2.0


    Simultaneous Localization and Mapping (SLAM) is a technique used in computer vision and robotics to construct or update a map of an unknown environment while simultaneously keeping track of an agent's location within that environment. Essentially, SLAM enables a device, such as a robot or a mobile phone, to navigate and understand its surroundings in real-time without relying on pre-existing maps.


    SLAM typically involves three main components:


    Mapping: This involves creating or updating a map of the environment based on sensor data, such as images or laser scans.

    Localization: This refers to estimating the device's position within the map.

    Loop Closure: This is the process of recognizing previously visited locations to improve the accuracy of the map and the device's position estimation.

    Horizontal and vertical markerless tracking with point clouds are two different approaches to tracking the movement and position of objects or devices in a 3D space without the need for external markers. Here are the main differences between them:


    Horizontal Markerless Tracking:


    Focuses on tracking movement along the horizontal plane, typically on a flat surface like a tabletop or floor.

    Often used in augmented reality (AR) applications for placing virtual objects on surfaces in the user's environment.

    Relies on features extracted from the environment, such as corners or edges, to track movement and estimate position.

    Examples include ARKit's horizontal plane detection for iOS devices and ARCore's plane detection for Android devices.


    Vertical Markerless Tracking:


    Tracks movement along the vertical plane, such as walls or other vertical surfaces.

    Useful for applications where virtual objects need to be anchored to walls or other vertical structures.


    Similar to horizontal tracking but adapted to detect and track features specific to vertical surfaces.


    Can be used in various scenarios, including interior design apps, virtual art installations, or architectural visualization.


    Both horizontal and vertical markerless tracking rely on point clouds, which are collections of 3D points representing surfaces or objects in the environment. These points are typically obtained from depth sensors like LiDAR or structured light cameras, or derived from stereo image pairs. The main difference lies in the orientation of the tracked surfaces and the specific features used for tracking in each case.

  • Why is vertical Tracking on supported devices janky?

    Vertical tracking in computer vision can be challenging due to various factors, particularly artifacts. Artifacts are unwanted distortions or irregularities in the image caused by various sources such as sensor noise, lighting conditions, lens imperfections, or reflections. These artifacts can interfere with the accurate detection and tracking of objects, especially when they occur in the vertical direction.


    Here's why artifacts make vertical tracking difficult:


    Noise Interference: Artifacts can introduce noise into the image, making it harder for computer vision algorithms to distinguish between relevant objects and background clutter, especially in the vertical dimension where artifacts may be more prominent.


    Feature Extraction: Computer vision systems often rely on extracting distinctive features from images to track objects. Artifacts can obscure or distort these features, leading to inaccuracies in tracking, particularly in the vertical plane where artifacts might be more prevalent.


    Scale and Perspective: Some artifacts may affect the scale or perspective of objects in the image, making it challenging for tracking algorithms to maintain accurate spatial relationships, especially in the vertical direction where perspective distortion can be more pronounced.


    Limited Data Availability: In some cases, artifacts may lead to occlusions or missing data in the image, reducing the amount of useful information available for tracking. This limitation can be more pronounced in the vertical dimension due to the orientation of the camera or the nature of the scene being captured.


    Overall, the presence of artifacts in computer vision images poses significant challenges for vertical tracking by introducing noise, obscuring features, altering scale and perspective, and limiting available data.

  • Why does my CAST look different on different devices?

    iOS and Android experiences differ slightly

    Cannot place objects below the “ground” in ShowCAST; CASTs will always appear to be placed ON the ground, using the bottom-most geometry of the CAST to determine the ground plane.


    A good internet connection is strongly recommended for all experiences, especially ShowCAST.

  • Battery life

    Battery life will vary depending on which studio you’re using ShowCAST requires more computing power so it may use more battery life.

    Older devices can be drained quicker

    Newer the device the better performance & battery life for AR experiences

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